Conflict Resolution Service
Restorative Practice

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Organisation Restorative Stories

About this Profile

Profile admin:
Mel Haley's picture
Mel Haley

Profile source: An interview on behalf of the NED Foundation.

Interviewee: Mel Haley
Interviewee role:


About the Organisation


Conflict Resolution Service has been operating for more than 30 years and continues to support families, workplaces and the community to prevent, manage and resolve conflict. CRS is a nationally accredited mediation service that resolves conflict professionally, competently and compassionately and uses Restorative Practice processes in the provision of these services. As a not-for-profit organisation, we are the leading alternative dispute resolution service in the ACT. Our mission is to provide dispute resolution services to reduce the emotional and financial impact of conflict in our community.

Brings to the Discussion: 

CRS has been established for 30 years and everyone who works in the organisation, no matter what their role, is a qualified mediator. Staff also have qualifications in a wide range of fields including law, social work, education, councilling and social policy.  

Organisational Structure: 

Charity NGO

  • Childrens Court
  • Federal Court
  • Local Court
  • Private prison system
  • Public prison system
  • Referrals from the justice system
  • School
  • Supreme Court
  • Family Court
Services Offered: 
  • Coaching
  • Consultancy
  • Culture change
  • Elder Abuse
  • Facilitation
  • Family Dispute Mediation
  • Family Dispute Resolution
  • Family group conferencing
  • Group based relationship education
  • Leadership development
  • Management and HR Training
  • Neighbourhood dispute resolution
  • Program development
  • Restorative Circles
  • Restorative Conferencing
  • Workplace investigations
  • Workplace Training
  • Education - RTO
  • Reflective practice
  • School - K-12 Training

Organisation Location and Reach

Canberra City, ACT, 2601
Area Covered: 

Organisation Internet Presence